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eweek April 18, 2004
Why
the eMachines Model Is Paying Off
In 1998, when the "smart" money was being placed on Internet
startups, eMachines Inc. was founded with the noble, if not
tired, mission to build quality, inexpensive PCs for consumers.
It was an idea straight out of a 1992 time capsule. And like
many PC makers in 1992, eMachines found itself on life support
after only two short years. In 2001, desperate to keep his
ship afloat, company founder John Hui bought the publicly
traded company back for about $1 a share and set it on an
intensely focused course of customer focus and low overhead.
His first order of business: Hire someone to lead the company
who had a more intimate knowledge of the eMachines customer—not
the technology. Hui found that person in Wayne Inouye, the
company's main man at its top distribution partner, Best
Buy. The move paid off. Shipments started to climb, and revenues
followed. All the while, eMachines, under the team of Inouye
and Hui, stayed focused, and by the time Gateway Inc. completed
its acquisition of the company last month, eMachines had
shipped a total of more than 5 million PCs. Hui took time
out of his schedule earlier last week to give an update on
his career, as well as explain the significance of the eMachines
model, to Michael R. Zimmerman, eWEEK Executive Editor/News.
You're now the second largest Gateway shareholder [37.5
mill shares], but other than that you were not part of the
reorg after the acquisition was made. What are you doing
now?
Nothing. (laughs) No, I'm just kidding. After this, and in
the spirit of turning eMachines around, I'm actively looking
for companies that are similar to eMachines. Something I
can turn around and do something about.
What kind of company are you looking for?
[A company] that needs some restructuring and needs some
direction so I can have a chance to turn it around.
Are you sticking with the tech sector or considering companies
outside the industry?
Preferably in the tech sector. That's the only field I really
know. Other fields I don't know that well. But of course,
if it's not an area that requires a special expertise, I
would consider it. Do you have any potential companies lined
up? No. Honestly, the few that I'm interested in are in office
supplies.
Are you thinking U.S.-based?
Preferably, yes, U.S.-based.
You've said publicly that you first started thinking about
acquiring Gateway back in 2002. My question is, the stock
situation aside—that ts was trading at below cash value—what
was it about Gateway that interested you the most?
This is a very sensitive topic. I can tell you as much that
at the time we believed we could contribute a lot to the
situation. Because we were a very low-cost, low-overhead
company. And we believed that Gateway's overhead was too
high. If we entered into this, we would be able to turn the
company around. So that was why we decided to go for it.
But there must have been something. Gateway did have things
to offer, but at the same time, in that 2002 timeframe, they
were already moving toward their second year of losses. Revenues
continued to decline. They continued to reduce their employee
ranks, and all the while shipments were down. So I was just
curious about what it was that you saw in them. And I have
this short list of things that you may have been interested
in and I wanted to get your feedback on. Was it customer
base? They've got over 300 patents. Was it manufacturing?
How about we do it this way-—I cite one example, which is
public now.
OK.
Because at this time I really cannot talk, because Gateway
is a public company and I am one of the largest shareholders
and at this moment I am qualified as an insider, so it's
difficult for me to discuss anything in detail. A good example
is that from the very beginning my philosophy was that Gateway
should close all the stores—based on the overhead. Because
[overhead] is very costly. And so, obviously, they are now
closing all their stores. So that was our belief from the
very beginning—to reduce overhead significantly. But there
are other reasons for the stores to be closed. … We'd save
on sales tax, and it's very difficult to compete with the
reseller. We view people like Best Buy and Wal-Mart [as resellers];
look how strong they are; how powerful they are in the retail
area. It would be very difficult for Gateway to … compete
with them. For example, if you are Apple there's lots of
places to buy them. Everyone knows you're carrying Intel
and Microsoft. They can easily go to the store, go shopping
and buy [Intel and Microsoft] at Best Buy. And then you get
into the situation of carrying the inventories, and that
would defeat the purpose of having a mail-order company.
It is interesting how this played out and how it was executed.
I would like to emphasize that Ted [Waitt, chairman of Gateway]
is still the chairman, and I have no role in the company
at all. And Wayne [Inyoue, Gateway president and CEO] reports
only to Ted. I don't talk to Wayne at all about business.
So you're in no advisory capacity with Wayne.
Absolutely not. Because he is the CEO and Ted is the chairman.
He only reports to Ted. As a friend we talk, but other than
that we don't talk business.
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